Privacy Policy

Introduction

This Privacy Policy describes how DentalSlot ("we," "our," or "us") collects, uses, processes, and discloses your information, including personal information, in conjunction with your access to and use of our WhatsApp integration service for dental appointment scheduling.

Business Information

• Business Name: DentalSlot
• Email: shivammittal2124@gmail.com
• Website: dentalslot.com
• WhatsApp Business Number: +1833-454-4124
• Business Hours: 9:00 AM - 5:00 PM EST

Information We Collect

When you interact with our dental appointment scheduling service through WhatsApp, we collect:

• WhatsApp messages you send to our service
• Your WhatsApp ID
• Timestamp of messages
• Any media files you share during the interaction
• Message status (delivered, read, etc.)
• Customer service interaction history
• Opt-in and opt-out records
• Appointment scheduling preferences
• Dental appointment history
• Appointment reminders and confirmation status

Consent and Opt-In

We only contact users who have:

• Provided their mobile phone number directly to us
• Initiated a conversation with our WhatsApp number
• Given implicit opt-in permission by sending any message to our service

You can opt-in to our service by:

• Sending any message to our WhatsApp Business number (+1833-454-4124)
• This initial message serves as your consent to receive appointment-related communications

How We Use Your Information

• Scheduling and managing dental appointments
• Sending appointment confirmations and reminders
• Responding to your messages and requests
• Managing appointment changes and cancellations
• Improving our scheduling service
• Detecting and preventing technical issues
• Complying with legal obligations
• Customer support and service delivery
• Quality assurance and training

Customer Service and Response Time

• We respond to all customer inquiries during our business hours (9:00 AM - 5:00 PM EST)
• We operate within WhatsApp's 24-hour service window
• For messages outside this window, we use approved message templates
• We provide the following escalation paths:
  • In-chat support through WhatsApp
  • Email support at shivammittal2124@gmail.com
  • Website support through dentalslot.com

Data Storage and Security

• We implement appropriate technical and organizational measures to protect your personal information
• Data is stored securely in our PostgreSQL database
• We retain your data for active users indefinitely to maintain appointment history
• For users who opt out, we delete their data after 24 hours
• We do not share sensitive information through WhatsApp
• We implement encryption and security measures to protect your data
• Our backend infrastructure is maintained internally with no third-party access

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate appointment information
• Request data deletion
• Opt-out of communications
• File a complaint
• Withdraw consent at any time
• Request your appointment history

Opt-Out Process

You can opt-out of our service by:

• Sending "STOP" to our WhatsApp number
• Requesting deletion of your data via email
• Contacting our support team through WhatsApp

After opt-out, your data will be permanently deleted within 24 hours

Third-Party Sharing

We do not share your personal information with third parties. All data is processed and stored on our own infrastructure using:

• Our proprietary backend systems
• Our PostgreSQL database
• Internal appointment management systems

The only exceptions for data sharing are:

• When required by law
• With your explicit consent
• When necessary to fulfill your appointment requests

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on dentalslot.com
• Sending a message through WhatsApp
• Displaying updates in our appointment scheduling interface

Contact Us

If you have any questions about this Privacy Policy, please contact us at: